Thank you for using Sitme, the restaurant reservations app operated by Sitme LLC ("Sitme," "we," "us," or "our"). Protecting your privacy and ensuring the security of your personal information are among our top priorities. This Privacy Policy outlines how Sitme collects, uses, discloses, and safeguards your personal information when you use our mobile application, Sitme (the "App").
1. Information We Collect
1.1 Information You Provide: When you use the Sitme app, we may collect personal information that you voluntarily provide to us, such as your name, phone number, email address, and any other information you choose to share when creating an account or making reservations.
1.2 Payment Information: If you choose to make payments within the app, we may collect payment card information, such as credit or debit card numbers, expiration dates, and CVV codes, as well as billing addresses and other financial details necessary to process your transactions securely. We do not store your full payment card information; it is securely transmitted to and processed by our payment processor in compliance with industry standards.
1.3 Usage Information: We may collect information about how you interact with the App, including your reservation history, preferences, interactions with customer support, and other activity logs to improve our services and enhance your experience.
1.4 Device and Log Information: We may automatically collect information about your device and usage of the App, such as your device type, operating system, IP address, browser type, and unique device identifiers. This information helps us diagnose technical issues, analyze trends, and administer the App effectively.
2. How We Use Your Information
2.1 To Provide Services: We use the information we collect to provide you with the services offered through the App, including facilitating restaurant reservations, processing payments, and sending reservation confirmations and updates.
2.2 To Improve and Personalize Services: We may use your information to personalize your experience with the App, recommend restaurants based on your preferences, improve our services, develop new features, and conduct data analysis to better understand user behavior and trends.
2.3 To Communicate with You: We may use your contact information to communicate with you about your reservations, provide customer support, respond to your inquiries, send important notifications, and inform you about updates, promotions, and relevant offers, subject to your preferences and applicable laws.
3. How We Share Your Information
3.1 With Restaurants: We may share your reservation details with the restaurants you choose to book through the App to fulfill your reservation and provide them with necessary information to accommodate your request.
3.2 With Service Providers: We may share your information with third-party service providers who assist us in operating the App, processing payments, providing customer support, conducting data analysis, hosting the App infrastructure, or performing other services on our behalf. These service providers are contractually obligated to use your information only as necessary to provide the services requested and in compliance with this Privacy Policy.
3.3 For Legal Purposes: We may disclose your information to comply with legal obligations, protect our rights or the rights of others, investigate fraud, enforce our terms of service, respond to lawful requests from public authorities, or as otherwise required by law.
3.4 Business Transfers: In the event of a merger, acquisition, sale of assets, or other corporate transaction involving Sitme, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information and any choices you may have regarding your information.
4. Data Security
4.1 Security Measures: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, firewalls, secure networks, regular security assessments, and employee training on data protection practices.
4.2 Payment Security: We use industry-standard security protocols and technology to safeguard your payment card information during transmission and processing. We do not store your full payment card details on our servers; instead, they are securely transmitted to and processed by our trusted payment processor in compliance with Payment Card Industry Data Security Standard (PCI DSS) requirements.
4.3 User Responsibilities: While we take reasonable steps to protect your information, you also play a crucial role in maintaining the security of your account by choosing a strong and unique password, keeping your login credentials confidential, and using secure internet connections when accessing the App.
5. Your Choices
5.1 Account Information: You can review, update, or delete the personal information associated with your Sitme account by accessing your account settings within the App. Please note that certain information may be retained for legal or legitimate business purposes, such as transaction records or compliance with regulatory requirements.
5.2 Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Even if you opt out of promotional communications, we may still send you non-promotional messages related to your reservations, account activity, or important updates about the App.
5.3 Location Services: You can manage your device's location settings to control whether the App can access your location information. However, please note that disabling location services may limit certain features of the App, such as finding nearby restaurants or providing accurate directions.
6. Children's Privacy
The App is not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that we may have inadvertently collected personal information from your child, please contact us immediately, and we will take appropriate steps to delete such information from our records.
7. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other appropriate means. Your continued use of the App after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
8. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, or if you would like to exercise your rights regarding your personal information, please contact us at [email protected] or by number +(374 98) 18 20 40.
By using the Sitme App, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. Thank you for trusting Sitme with your reservations and for your continued support.